Contacting Support

If you have looked through this help and haven’t found the answer to your question, then please:

1.

Have a look through the frequently asked questions at https://support.foundry.com.

2.

Run the Foundry Licensing Utility’s diagnostics tool in GUI mode or from the command-line. This creates a text file that you can send to us for assistance. See Using the Diagnostics Tool in GUI Mode or Using the Diagnostics Tool in Command Line Mode.

Using the Diagnostics Tool in GUI Mode

1.

Launch the Foundry Licensing Utility (FLU).

2.

Go to the Help tab, and click Create Report.

This gathers lots of information on your machine that helps us diagnose the problem. No personal information is gathered.

3.

Click Save Report to write out a text file we can use to assist you when you visit support.foundry.com or click Open Ticket.

Using the Diagnostics Tool in Command Line Mode

1.

Launch a your operating system's command-line tool.

2.

Enter one of the following commands.

Mac

/Applications/FoundryLicensingUtility.app/Contents/bin/FoundryLicenseUtility -d

Windows

C:\Program Files\FoundryLicensingUtility\bin\FoundryLicenseUtility.exe -d

OR

C:\Users\<user_name>\AppData\Local\Programs\FoundryLicensingUtility\bin\FoundryLicenseUtility.exe -d

Linux

/opt/FoundryLicensingUtility/bin/FoundryLicenseUtility -d

This gathers lots of information on your machine that helps us diagnose the problem. No personal information is collected.

3.

The tool prompts you to save a text file we can use to assist you when you visit support.foundry.com. To do so, enter Y.

Tip:  By default, the file is saved to your home directory and given an automated file name. If you’d like to specify a different directory and name, use -f <path> instead. For example, on Windows:

FoundryLicenseUtility.exe -f C:\temp\log.txt